FAQ

Ordering

What does "made to order" mean?

All of my jewelry is made to order. The design is available to buy, but I don't start making your piece until your order is placed. Each one is cut, engraved and finished by hand in my studio.

How is apparel made?

Heavy Magic tees and hoodies are printed on demand by my print partner. Your shirt is printed after you order it, so there's no sitting stock and less waste.

Do you do custom work?

I take custom jewelry orders at my discretion. Tell me what you have in mind on the Custom Work page, or DM @heavymagic_co on Instagram.

Shipping

How long will my order take?

Jewelry: current lead times are on the Production Times & Shipping page. Jewelry ships from my studio by USPS Priority Mail once it's finished.

Apparel: your piece is printed after you order, then shipped. Once it ships, delivery takes about 10 days on average, and almost all orders arrive within 15 days. Apparel ships directly from my print partner, not from my studio.

I ordered jewelry and apparel together. Will they arrive together?

No. Because apparel is printed and shipped by my print partner and jewelry is made and shipped by me, they'll arrive in separate packages at different times. Your apparel will usually arrive first. You'll get a separate tracking email for each package.

Do you offer rush orders or shipping insurance?

For jewelry, yes. Email lovespellsilver@gmail.com with your order number to arrange a rush for an additional fee. To add insurance, email within 48 hours of placing your order so we can coordinate the extra cost. Rush and insurance aren't available for apparel.

Returns & problems

Can I return my purchase?

Jewelry: returns are decided case by case. Custom and made-to-order pieces are final sale. To ask about a return, email lovespellsilver@gmail.com or use the contact form within 5 days of receiving your package. Include your full name, order number and what's going on. Return shipping is the buyer's responsibility.

Apparel: because each piece is printed just for you, apparel is final sale, including size exchanges. Please check the size chart on the product page before ordering.

My apparel arrived misprinted, damaged or never showed up. What do I do?

Email lovespellsilver@gmail.com within 7 days of delivery with your order number and photos of the problem. For packages that never arrived, email as soon as tracking shows a problem. I'll work with my print partner to get it sorted.

What about lost or damaged jewelry packages?

Jewelry packages are shipped uninsured unless you add insurance, and the seller is not liable for lost or damaged packages.